Warranty & Guarantee
SWIM FASTER WITHIN 10 WEEKS OR YOUR MONEY BACK*
*If you don't see an improvement in performance within 10 weeks of using the ZEN8 Swim Trainer in combination with the Premium: ZEN8/BMC Swim Training Plan, we will refund you the swim trainer purchase price (less a 20% restocking fee) + refund you the purchase price of the Premium: ZEN8/BMC Swim Training Plan.
Customers will be responsible for paying all shipping costs (including any VAT/Import duties).
Valid on purchases after July 2 - 2021.
We aim to offer the highest quality products but we know that sometimes there could be the odd ones. If you were to receive a faulty product we assure to give you the best customer service and deal with your issue as a priority.
Your ZEN8 Swim Trainer and swim cords are covered by a 90 day warranty from the date of purchase. All of our other products/services do not have a warranty policy.
The warranty covers all manufacturing faults for the time period detailed. ZEN8 SPORTS LTD. retain the right to define manufacturing faults and normal wear and tear circumstances.
All reasonable precautions must be taken to maintain the equipment’s conditions. We require our customers to follow the care instruction included with each purchase as well as the instructions below.
Please follow these simple guidelines to ensure that your equipment stays in the best condition:
- All Equipment should be stored indoors in a dry and damp-free environment.
- All equipment should be used in a dry environment.
- The ZEN8 SwimTrainer must be used on a smooth surface, we recommend placing it on top of a yoga/sports mat.
- If you have any doubts about the suitability of your preferred location please contact us to discuss and we will advise.
- Do not expose equipment to direct sunshine, extreme heat and harsh or abrasive substances.
- Ensure you do not damage the Swim Trainer with fingernails and other sharp objects that may tear and rip the materials.
- Do not put the cover in the washing machine or tumble dryer.
- Do not iron the cover.
- Do not wash with detergent or bleach.
What is not covered?
- The warranty excludes normal wear and tear, including peeling or fading of the material or printed logos.
- Any costs to return the equipment if your purchase is NOT deemed a warranty.
- Cuts to the materials from fingernails and/or other sharp objects.
- Damage incurred due to an accident, abuse, misuse or improper use or neglect.
- Ex-demo equipment.
- Products that have not been purchased from ZEN8 SPORTS LTD. directly (website or official events).
- Using our products for any activities/usage other than the intended purpose of the product.
- Warranty is only valid if the product is assembled / installed according to the instructions / directions included with the product.
- Items that have clear physical stress such as rips, or where there is clear evidence of inadequate care or treatment.
- This warranty does not extend to any product that has been modified.
- If any repair work is carried out by another company/persons other than ZEN8 SPORTS LTD. the warranty will be void.
- Warranty is not transferred if the product is sold. Only the original purchaser with the original receipt is permitted to make warranty claims.
- Using any ZEN8 SPORTS LTD. products in a rental or instructional program or other commercial use.
- Improper handling or storage.
Returning your equipment under warranty
Please contact us at firstname.lastname@example.org for further information and returns address.
You will need your order number and email address used for your order. Please upload images/videos of the fault to speed up our service.
Delivery costs: Any applicable refunds for delivery will be processed after the equipment has been received and you have confirmation the equipment is covered by our warranty policy.